Apple support: two for two
I’ve heard a lot of people complain about the quality of Apple’s support, but I’ve actually just had two really good experiences. The first bit: a few weeks ago they replaced my massively defective MagSafe adapter with almost no questions asked, contrary to some of the issues faced by commenters of this blog. Then today they replaced my MBP battery because it was losing capacity — it’s about 11 months old, definitely unprecedented for most any CE company to just give you a new battery because it’s starting to suck. Maybe it’s over-cautious battery fear, maybe it’s some crazy AppleCare plan on my corp-issued machine, but whatever it is I’m definitely feeling Apple support’s helpfulness right now. And no, the next post to this blog won’t have anything to do with Apple, promise.
Co-founder of 
I guessing the good treatment had something to do with your name dude…
After last week? Highly doubt it!
ya…. you’re on the “high profile blogger. make for happy.” list.
I have several good, happy stories about Apple – especially in the iTunes arena, where people think you’re generally screwed if something happens. Apple generally does not refund you money, after all, on iTunes purchases.
I’ve once complained about the sound quality of a rip to the iTunes store, and once asked for a refund because I downloaded the wrong album. This third time, I bought an album on its release date, and two weeks later a special edition came out on iTunes with a special video and booklet.
In all three instances, I receieved refunds on my purchases, without even a request that I delete the songs, though in the case of the wrong album, I did. (Perhaps it has something to do with my bad habit of spending many hundreds of dollars a year on iTunes, and not occasional purchases like most people.)
Whatever the reason, I’ve always gotten excellent customer service from them.