DEI Worldwide: the hypocritical scumbags astroturfing for Motorola
Lots of gadget sites are up in arms over Motorola’s astroturfing their next garbage cellphone, and for good reason. For those not familiar, astroturfing is the practice of sending out paid product marketers — primarily onto the web and into the blogosphere — to anonymously communicate with audiences as though they’re consumers / fans / whatever. It’s one of the most base and (typically) transparent means of trying to drum up “word of mouth” support.
What companies rarely realize, however, is that astroturfing is a myth, one which I’ve never heard of working to do anything except unravel companies’ reputations (see: Sony, Wal-Mart, and many, many more). Astroturfing is a concept that’s easily sold to gullible businesses (like Motorola) who are desperate for new, out-of-the-box ways to “engage with consumers” (i.e. get people to buy their products). But the truth is this: quality will always out. The internet itself has done more to ensure people are well informed than any single consumer advocacy group, and any idea that might spread virally is inherently too worthy and kinetic to funnel from a small, clumsy, group of phony commenter-consumer-bloggers.
Someone should let the folks over at DEI Worldwide, Inc., know this though, as they’re the ones behind Motorola’s assault. The IPs associated with the comments (and numerous others) came from 64.60.150.178, an address belonging to DEI, a marketing company which specializes in “engaging consumers online,” and which counts among its clients — you guessed it — Motorola.
Now, are you ready for the real kicker in all this? Remember how I mentioned Wal-Mart, which was astroturfed by PR mega-firm Edelman back in 2006? At the time, the Word of Mouth Marketing Association (WOMMA) issued a release, stating:
“the lack of disclosure… is a violation of WOMMA’s Code of Ethics, which requires honesty and full disclosure in all marketer-sponsored communications. … Such transgressions… are of grave concern to WOMMA, which has led the fight for high ethical standards in word of mouth marketing and social media. Our Ethics Code sets clear guidelines for disclosure by marketers.”
That’s certainly an interesting position, considering the fact that DEI Worldwide’s CEO, David Reis, is a power-player in the marketing world and one of the co-founders of WOMMA. I’ll let that sink in for a minute.
Surely in the spirit of honesty and full disclosure, Reis appears to have posted his personal contact information online, should you have any misgivings about companies misleading consumers in their marketing efforts. (Reis also claims to be a black belt, so if you spot me with a black eye, you know who did it!)
I'm an editor and technology critic in the midst of founding a new web startup:


I have to say, after seeing all the blogs talking about the comments MGOODE08 left, I had to see what the phone was.
The worst is that it’s the same price as the G1 and 20$ less than the iPhone (with a Verizon 2-year contract which includes a $50 mail in rebate so it’s actually more expensive upfront). I don’t think there is one aspect of this phone that is better or equal to the other 2.
Except to protect the phone, I don’t see a single advantage of the flipping cover. I’m also having a hard time imagining the position of my hands for typing.
Good job on the gdgt podcast, by the way. Very gadget intensive. thanks
Simon
Thanks for posting this! Oh look, here they are in action on Phone Scoop:
http://www.phonescoop.com/phones/m_forum.php?fm=m&ff=8&fi=1919033
http://www.phonescoop.com/account/user_msgs.php?u=100024&1=0
I’m thankful to have them exposed. Thanks, Ryan!
Happy Thanksgiving!
Motorola have a huge uphill struggle to try and save their brand. Anyone who is willing to spend big bucks on a modern handset with all the bells and whistles will know not to touch them with a barge pole. Apple, Nokia and Blackberry have much better phones to offer. Desperation is setting in.
They need to start at the beginning by reinventing their whole approach to creating handsets. The reason people dont buy their products isnt because of questionable marketing techniques – its cause their products suck!
As a marketing company employee, we are realising more and more that these techniques dont work and that even on the internet…mud sticks.
There’s no excuse for astroturfing, but let’s not lose sight of the fact that it can easily go undetected, and probably does a lot of the time, especially in places that aren’t under as much direct scrutiny by the direct gaze of the internet weblog sphere’s eye. (I’m thinking Amazon or iPhone App store reviews, and a zillion smaller comment threads on lesser trafficked sites etc)
In some respects the weblog sphere’s outrage over this is because it was so direly incompetent in it’s execution.
This happens at movie related websites all the time with both anonymously submitted early reviews and comments. They are usually very easy to see through. They’re known as Plants. As far as I’m concerned it’s the lowest of the low.
This is just plain bad marketing practice. In this day and age no one should be faking identities and comments. This puts the brand – Motorola- at risk.
As a member of WOMMA (and President of the Board), I believe very strongly in our ethics policies including the Honesty ROI – http://www.womma.org/ethics/code/.
We need to be clear that this type of stealth marketing is NOT word of mouth marketing. It goes against our ethics guidelines meant to protect consumer, the brand and the growing word of mouth marketing discipline.
More on this later….
[...] It’s something I’ll admit to being guilty of. There’s Social Media Mafia, MeasurementCamp, Social Media Club, Social Media Today, P2PR, EverySingleOneofUs, just off the top of my head, plus Triiibes, which prompted this post when I thought about how much value others are getting from it – and I’m missing because I’ve spread myself out so much. And some groups, such as the Blog Council, are attracting some criticism. As indeed WOMMA has in this case. [...]
What a great article. It’s even better because I’m reading it on my fantastic new Macbook. (apple.com/macbook)
;)
There are 5 houses in five different colors
In each house lives a different nationality.
These 5 owners drink a certain beverage, smoke a certain brand of cigar and keep a certain pet.
No owners have the same pet, smoke the same brand of cigar, or drink the same beverage.
The CLUES:
The Brit lives in the Red house.
The Swede keeps dogs as pets.
The Dane Drinks tea.
The Green House is on the left of the White House.
The Green House’s owner drinks coffee.
The person who smokes Pall Mall rears birds.
The owner of the yellow house smokes Dunhill.
The man in the center house drinks milk.
The Norwegian lives in the first house.
The man who smokes Blends lives next to the one who keeps cats
The man who keeps horses lives next to the man who smokes Dunhill.
The man who smokes Blue Master drinks beer.
The German smokes Prince.
The Norwegian lives next to the Blue House.
The man who smokes Blends has a neighbor who drinks water.
The QUESTION:
Who owns the fish?
Take it from someone who has worked at DEI and had personal interaction with David Reis… Beware… He has been sued a number of times and has been in and out of jail for drug and assault/abuse related charges… Other than that, Hes great!